KPO Trends 2010 : Knowledge Process Outsourcing

This projection will appear at the prospects for knowledge approach outsourcing (KPO) growth in 2010 and submit recommendations to vendors on how proper to take advantage of the opportunities available.

KPO Scope:
* In the current brief, Ovum is planning to outline the fluctuations in the world and explain that trends will have the greatest impact.
* It will in addition highlight who will benefit for the fast-paced developments in KPO.

Highlights of such a title:
KPO has kept on side of the outsourcing market for right about 10 years, but has so far failed to reach its comprehensive potential. Over the course of its development, it has continued owned coming back by a lack of maturity and a surfeit of hype, but up to date activity in the market causes that it is at long last on the verge of grim growth.

Key reasons to receive the title:
* Provides insight into the key trends to look through 2010.
* Offers recommendations to vendors seem to be to grow their occurrence in the KPO economic in 2010.

KPO Table of Contents:
Overview, CATALYST, SUMMARY, OVUM VIEW, Analysis
KPO represents the next stage in the evolution of outsourcing
KPO can address specific business challenges
Clinical trials in the pharmaceutical industry
Analytics in the retail industry

Legal process outsourcing:
The level of activity in the KPO market is increasing as we head into 2010
IBM has significantly expanded its analytics operation in 2009
KPO has the potential to benefit from the global recession in 2010
During 2010, new opportunities will emerge beyond financial services
There will be a number of vertical markets offering significant growth potential in 2010

ACTIONS:
Look to target vertical markets outside of financial services
Use a multi-shore delivery model to target emerging geographic markets
Recognise the importance of strong client relationships

APPENDIX, FURTHER READING, LEAD AUTHOR, OVUM CONSULTING, DISCLAIMER
List of Figures:
Figure 1: Total value and number of private sector contracts, 2004-2009
Figure 2: Number of BPO deals announced, 2004-2009
source: http://www.researchandmarkets.com/reportinfo.asp?report_id=1197399&t=d&cat_id=

Post a Comment

3 Comments

  1. The points raised in the article are very helpful. On the issue of strong client relationships I would say that the main emphasis is on quality of service and cost benefit for the clients. At the best off-shore legal based knowledge outsourcing companies, the services they provide compare favorably with much of what attorneys produce at high-quality law firms in the West. In at least one case, the off-shored services are managed on-site by a reputable American law firm, and supervised by a team of U.S.-licensed attorneys who have been practicing at the top of their fields. This gives clients both quality assurance and accountability. Also, when corporations and law firms outsource legal services to the best Legal KPO companies, the work is done by top law graduates, experienced lawyers, and/or former law professors from some of the best companies, law firms and law schools in India. And again, often those recruits in turn are trained and supervised by respected U.S. or U.K. attorneys.
    Off-shore legal outsourcing can lead to savings of up to 50% or much more. As The New York Times reported: “The reason for the shift [to outsourcing legal work] echoes the reason companies are sending other work abroad: they save substantial amounts of money. Some companies say they can reduce certain legal costs by as much as 50 percent, and receive work that rivals what they can obtain in the United States. According to Dennis Archer, the President of the American Bar Association, ‘The need to cut costs reaches across many departments, so it should be no surprise that it goes to the legal department as well.’”

    Sayuj Banerjee
    high-end_legal_outsourcing

    ReplyDelete
  2. It's good article, knowledge approach outsourcing growth in 2010 and submit commendation to vendors on how proper to take advantage of the chance available.
    IT outsourcing services

    ReplyDelete
  3. Hi

    Tks very much for post:

    I like it and hope that you continue posting.

    Let me show other source that may be good for community.

    Source: Retail interview questions

    Best rgs
    David

    ReplyDelete

Thank you for your valuable comment.