What is the Difference Between Bpo and Kpo:

BPO's are technique expertise at which as KPO are knowledge expertise. BPO is industry method outsourcing i.e., working for the foreign firms in form to fulfill the needs of all the customers. It allows services like Technical support, customer care,sales,telemarketing etc.,

KPO is a Knowledge Process Outsourcing, which requires processing knowledge in one make or another. KPO unlike BPO is not just restricted to guidelines technology. It specializes in various a large amount of challenging sectors namely economy research, Clinical research, Intellectual homes research etc.

Future of KPO is bright and in coming few ages is is able to be on even better end at that time BPO. The KPO regime is all set to accept problem of astronomical training costs and a that much higher attrition rates. But boom is comprehending all problem amid the objective to set mark like BPO has done.

BPO mainly deals with technical support, condition processing, customer care, telemarketing etc. and KPO is off shoring of knowledge intensive business processes which require proficient domain expertise. KPO employee is supposed to have even greater qualifications, skills and knowledge as put against to BPO.

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  1. It has been seen that outsourcing in any sector (IT, law etc.) starts with lower-end work. But, this trend is currently changing and more clients are seeking high-end specialised services too in all sectors of the BPO/KPO industry.
    Abhinav
    SDD Global Solutions
    High end legal outsourcing

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Thank you for your valuable comment.