Philippines BPO: Philippines drops to rank 9 in BPO listing

The nation dropped two rungs on the record of countries numerous attractive for offshore-business activities, management consulting firm A.T. Kearney bared.

However, its Global Services Location Index (GSLI) for 2011 avoided citing specific reasons for the drop, saying only that, in general, the “fallout from the mortgage problem shook up the rankings, as once-expensive countries moved up.”

The Philippines was at seventh place in the firm’s 2009 ranking, now taken out by Thailand, that as well dropped three rungs. The Philippines’ ninth place in the most recent ranking was beforehand assigned to Jordan, which plunged 13 rungs to 22.

“While a sluggish recovery carries on to create the kind of pressure for economies who drive business outsourcing, an increasingly complex worldwide economic surroundings has led to major changes in the ranking of the the majority of sought after offshoring destinations,” the Chicago, Illinois-based A.T. Kearney said in a statement.

India, China and Malaysia remained in the top three spots—positions they’ve occupied since the inaugural Global Services Location Index in 2003. A.T. Kearney cited a combination of human resources and low expenditure as reasons for this consistent ranking.

With Vietnam rising two notches at eighth place, it has overtaken the Philippines; while Chile dropped to the 10th place, experiencing gone down also two rungs in the ranking.

Vietnam was given strong reports in terms of financial attractiveness (3.27), individuals skills and availability (1.19) and industry surroundings (1.24) for a overall score of 5.69, which is just 0.04 point to come of the Philippines’ entire score of 5.65.

India, the leader, was given a over&wshyp;arching display of 7.01, additonally Chile, the 10th, 5.52.

Even in terms of banking attractiveness, Vietnam outpaced the Philippines and the other 48 countries included in the ranking with an over&wshyp;arching score of 8.17.

A.T. Kearney gave additional weight to financial attractiveness, citing which “financial ingredients constitute 40% of the total weight in the Index…because cost advantage is for the most part the primary driver behind location decisions.”

The consulting firm said financial draw included costs in compensation of employees, rent and other infrastructure-related elements, and tax burden and other regulations, as well as of corruption.

Nonetheless, A.T. Kearney used the Philippines as a ideal for two Asian countries in the top 10.

“With increased promotional efforts and removing significant roadblocks, Indonesia and Thailand could repeat the Philippines’ success.”

A.T. Kearney added such a it continue to considers the Philippines as “an offshoring behemoth, making the most of half a million people in the BPO [business-process outsourcing] sector and generating $7.2 billion in revenues in 2009.”

“The Philippines’ long-established tradition of providing most massive call-center support keeps to be strong.”

A.T. Kearney noted that employ concentrates make up the majority of the country’s operations, at $5 billion in revenues, “but growing BPO niches such as services catering to the vitality care and pharmaceutical industries help fuel entire growth.”

“The Philippines, an early entrant to the service sector, is in addition relatively well-rounded. It has had other than a decade to hone its capabilities, and by now has moved into ITO [information-technology outsourcing] from what i read in making primarily a contact-center hub.”

A.T. Kearney said, “Amid fierce competition from other state&wshyp;wide players, the Philippine government has launched a legislation to generate a virtual BPO university and offer training in call-center skills to an a good deal more 10,000 undergrads to retain its competitory edge.”

A.T. Kearney claimed the 50 countries included in such a year’s GSLI “were specific on the basis of corporate input, current remote services activity, and federal initiatives to promote the sector.”
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