Openings for Team Lead in KPO/BPO domain, CMC Ltd. hiring for Team Leader

Openings for Team Lead in KPO/BPO domain 150 Opening(s) CMC Ltd., hiring for Team Leader:

Experience: 3 Years
Location: Guwahati
Education:

UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type: BPO Jobs
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Job Role: Team Leader -(NonTechnical)
Date Posted: 19/06/11
Desired Candidate Profile

Excellent Communication and presentation skills

Good Personality with leadership

People management skills

Good communication and interpersonal skills

Proficient in English and regional language

Computer savvy-good in MS Office

Computer proficiency with high typing accuracy

Capability to manage customer and services oriented processes
Job Description

For the Post of TL:

· Responsible for delivery of services

· Report to the Customer Service Manager.

· Resolve customer queries and issues.

· Ensure quality of services delivered.

· Escalate customer issues for quick resolution.

· Execute activities to meet the service period SLAs



Desirable - MBA(Preferred) with 3 -4 yrs exp in retail service delivery / banking operations,atleast 1 yr as a lead

Note- Please mention location preference and post applied for in the subject line


Keywords: Customer Service,BPO,KPO,ITES, Computer Savvy, Customer Handling, BPO, Handling Team, team handling
About the Company

CMC Ltd (A Tata Enterprise) Multinational company with 18 offices in India and operating on more than 500 resident and non-resident locations in India. CMC Ltd is implementing cutting-edge & challenging projects for our preferred clients and provides ample opportunity for learning and career growth.

Company Name: CMC Ltd.
Website: http://www.cmcltd.com/
Address: CMC Ltd CMC House 28 Camac Street KOLKATA,West Bengal,India 700016
Email: ashimkumar.srivastava@cmcltd.com