Outsourcing Excellence Award 2013: Dell Services and Daughters of Charity Health System Win Outsourcing Excellence Award

Dell Services’ relationship with Daughters of Charity Health System (DCHS) has been awarded Outsourcing Center’s Outsourcing Excellence Award for “Best Transition,” which recognizes a buyer and provider that worked together to overcome anticipated and unanticipated challenges, laying the foundation for a successful long-term relationship.

The Outsourcing Excellence Awards are presented by the Outsourcing Center, the premier online community specializing in thought leadership, best practices and innovation in IT outsourcing.

In 2002, when the Daughters of Charity hospitals withdrew from Catholic Healthcare West to form DCHS, Dell was brought on board to establish a new IT organization as part of the transition. Dell has continued to manage all healthcare IT functions for the system, which includes six hospitals serving “the poorest of the poor” throughout California.

This and other global winning outsourcing partnerships were selected by an expert panel of judges as representative of a variety of business solutions that enable buyers to support their strategic growth initiatives. Winners from both the buyer and provider will share their knowledge at a Best Practice Seminar and be recognized at a black tie event on May 9 at the Four Seasons Resort and Club in Dallas, Texas. This year, these events also are open to the public.

Outsourcing Center also will publish best-practice articles in which award recipients share their insights regarding how organizations can work flexibly and collaboratively through outsourcing to achieve the desired impacts on their business.

More than 2,000 hospitals and 30,000 physicians worldwide rely on Dell for IT support, benefiting from Dell’s full-service, end-to-end IT solutions. Dell, ranked No. 1 worldwide in IT Services for Healthcare Providers based on 2012 revenue1, works with healthcare organizations to affordably and effectively deploy electronic medical records; improve business processes; enhance access to and gain insights from their data; and meet complex healthcare regulations with data security solutions. These services empower healthcare providers to focus more on patient care instead of administrative tasks.

“Our Dell staff has enabled us to consistently deliver more for less,” said Richard Hutsell, vice president and chief information officer at Daughters of Charity Health System. “We have been able to innovate on the IT side while remaining focused on our mission of providing the highest quality care to those we serve. We also benefit by learning best practices from other Dell customers, whether it’s new technologies or the processes needed to use the technology more effectively.”

“Dell is focused on helping providers use IT to transform healthcare, and this recognition is truly an honor for both organizations,” said Steve Curts, vice president of strategic operations, Infrastructure and Cloud Computing, for Dell Healthcare and Life Sciences. “We are proud of our long-standing relationship with DCHS and the shared successes we have been able to achieve as a result of the mutual trust forged over the life of this contract.”

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