Thursday, May 19, 2011

Call Center Agents:British firm wants call center agents with British accent

A British telecommunications company is considering business process outsourcing (BPO) market here wants to be Filipino call center agents to speak English the way the British do, according to MalacaƱang.

This was one of the concerns of the executives of Convergys, the largest call center operation in the Philippines, and everything everywhere, a British provider of telecommunications largest with 28 million subscribers, which called on President Benigno Aquino III, Thursday, said presidential spokesman Edwin Lacierda.

Lacierda said the British company was "very optimistic" about the Philippines and was setting up shop here and be the hiring of workers and middle managers.

"And since this is a British BPO, there is a need for Filipinos to be trained in a British accent, we are not familiar with," said Lacierda.

For example, Filipinos use "Mrs." as a polite form of address a woman by telephone, said.

"They said they are not supposed to what in Britain because" lady "is used to treat only the Queen. We must learn the nuances, because it is a British BPO," said Lacierda.

However, "very, very optimistic. They are interested and are very open to the situation here in the Philippines," said Lacierda.

Said Mr. Aquino told business executives in the UK "why is good to invest in Argentina" and "why we're No. 1."

"We are the No. 1 destination for BPO in the world and recognize our ability. They recognize that they have the infrastructure to maintain our status as the No. 1 destination for BPO in the world," said Lacierda.

According to Undersecretary Zenaida Maglaya Commerce, Convergys is planning to expand its business in the country, while everything everywhere is working with Convergys to exploit the Philippine BPO market.

"So (everything everywhere) to explore with Convergys, and with schools on how to do the training," said Maglaya.

Maglaya said the President is committed to support the plans of the two companies that will enhance and strengthen the BPO industry here, "because the employment opportunities generated is great."
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1 comment:

  1. Outsourcing to a particular company and definitely it is expected that customer executive should know the countries accent.

    call center service


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