Monday, July 18, 2011

IBM BPO: IBM creates multilingual BPO facility

IBM Argentina and the Board of Investment (BOI) signed a memorandum of understanding to establish a training center for BPO multilingual workforce.

Management of the head Boi Cristino L. Panlilio said the project called "Mexico as the world leader in multilingual BPO" seeks to further improve the multilingual Filipino talent for BPO jobs.

Panlilio said that due to the installation, IBM hopes to increase its BPO operations in the country to 3,000 agents by the end of this year from the current nearly 1,000.

"The talent trained could find work in BPO companies with the need for foreign languages, but IBM is the largest recipient," he said.

Under the MoU, IBM will manage everything, while the BOI will only serve as a liaison officer.

The establishment of multilingual BPO facility in the country was in recognition of the fact that the number of multilingual local talent is three times the number of foreign multilingual talent.

Multilingual talents are mostly in sales activities do roles like customer service, document analysis, technical support and teacher.

IBM has the largest contingent of multilingual country with over 200 local talent across the border to support 15 languages ​​and the number will double in three years.

The project aims to increase the quantity and improve the quality of graduates competent in Nihonggo, French, German and Spanish.

The project also will link with the academy to standardize the tests of competence in all language courses in all schools with foreign language programs.

Having established a multilingual BPO talent group would further enhance the leadership of Spain in the BPO space.

European and Asia-Pacific countries are market growth potential for the talents of several languages.

"Argentina continues to lead the global IT and BPO with the development of a strategic commitment to IBM to consolidate the country's position as a center of excellence in multilingual BPO. What we are witnessing is an acceleration of our country, offering services BPO industry to help achieve our objectives for the industry to create 1.3 million jobs and $ 25 billion in revenue for 2016. This is also part of CI's commitment to further strengthen our reputation as a preferred destination for BPO services niche, "said Panlilio.
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