Wednesday, October 12, 2011

Bpo Revenues Seen Reaching $25B In 2016 As Growth Accelerates

The BPO sector expects to reach its goal of accelerated growth of 25 percent or $ 25 billion in export earnings by 2016 instead of a best-case scenario for growth of 15 percent or $ 20 billion in five years.

Alfredo Ayala, president of the BPAP (BPO Association of the Philippines), said in a speech at the International Outsourcing Summit that if the government and the private sector jointly implement measures to improve the situation faster is likely to be achieved .

"The real key is our partnership between the government and the private sector. If we do that then you can hit the accelerated case," said Ayala.

The Master Plan 2016 BPAP has established two growth scenarios: The best and the case was accelerated.

The best requires a growth rate of 15 percent or $ 20 billion in export earnings by 2016 from the projected $ 11 billion in 2011, direct employment of 900,000 from the current 600,000 to use direct and indirect combined $ 3 million.

In the case of acceleration, the goal is 25 percent growth to $ 25 billion in export earnings for the year 2016. Would direct jobs and 1.2 million jobs directly and indirectly 4.5 million.

Ayala, however, said the main challenge now is the supply of talent. He said the industry had achieved the objectives in the Master Plan 2011 BPAP for generating demand for Philippine BPO industry.

"Generating demand has become less of a problem now because the world has come to us so that our attention is now focused on the supply side of talent," said Ayala.

"The challenge is how we can make use of this strong demand," said Ayala.

Trade and Industry Secretary Gregory L. Domingo said that the supply of talent has been a problem since 2003 when the industry was only 25,000.

"But we are able to cope so far, when the scale of the industry has grown to 600,000. So the problem has worsened because we only have 400 000 graduates a year," he said.

He said the industry aims to employ between 80,000 and 100,000 new employees this year, but said that to the 80,000 already a stretch given the acute supply situation.

He, however, said the government and academia is addressing this head on, including the Department of Education, Commission on Higher Education, Technical Education and Training and the private sector.

Sunday went on to say that the Department of Science and Technology will make available free software, a training module for BPO applicants.

"The solution class is no longer adequate as online training is offered free software and the DOST is working on it," he said.

Congress has also passed landmark legislation of the Republic Act 10151 on employment in the BPO sector including the use of night workers, especially women. Congress also passed the Data Protection and Privacy.

Government intervention is the continued provision of incentives to expand BPO operations.
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